Shanghai Omni Laser - Vietnam Client CP200 ODM Case

19 August 2025

In today's highly competitive market, close collaboration with customers in new product development has become a key factor for business success. We understand that only by truly listening to customers' needs can we create products that truly satisfy them. Recently, we partnered with an important client to co-develop a new product, from appearance design to functional configuration and software interface optimization, with every step carefully confirmed through efficient communication.

From the outset, we engaged in multiple discussions with the client, presenting 3D renderings and physical prototypes to meticulously review every detail—from material selection to color schemes, even down to the curvature of edges. The client provided valuable feedback, which we promptly incorporated to ensure the design aligned with their brand identity while meeting market aesthetic expectations.
During the functional configuration phase, we worked closely with the client to understand the product’s usage scenarios and core requirements. Through multiple technical exchanges, we identified key performance metrics and optimized hardware configurations accordingly.
The software, as the "soul" of the product, received special attention. To enhance user interaction, we jointly reviewed interface prototypes with the client, examining everything from operational logic to icon design. When the client suggested simplifying certain steps, our development team quickly iterated and proactively shared updates after each revision, ultimately delivering an intuitive and user-friendly interface that earned high praise.
Throughout the process, we adhered to the principle of "customer involvement, joint decision-making." Weekly progress reports and milestone review meetings ensured the client was always informed. Even when technical challenges arose, we communicated transparently and worked together to find solutions. This open collaboration not only minimized misunderstandings but also built long-term trust.

This experience reinforced our belief that successful product development relies on deep customer engagement. Only through continuous communication and precise execution can we deliver products that truly meet expectations. Moving forward, we remain committed to a customer-centric approach, upholding the principle of "co-creation for mutual success" in every partnership, and working hand in hand with clients to achieve greater excellence.

By ELsen