To ensure continuous improvement in product quality and maintain stable operational performance, Omni Laser conducted a quarterly quality review covering incoming material quality, finished product performance, and after-sales feedback from January to March 2026.

1. Overall Quality Performance (Q1 2026)

During the first quarter of 2026, the company maintained a stable overall quality level, with incoming material quality and finished product control remaining within acceptable ranges.

From a monthly perspective:

• Quality performance showed normal fluctuations
• No major systemic quality risks were identified
• Overall trend remained controllable and stable

The focus of this quarter was on:

• Strengthening incoming inspection
• Reducing supplier-related defects
• Improving response efficiency to after-sales issues

2. Incoming Material Quality Analysis

From January to March, incoming material inspection revealed that defect issues were mainly concentrated in appearance and processing quality, including:

• Surface defects (scratches, dents, black spots)
• Inconsistent finishing quality
• Minor structural imperfections in certain components

These issues were mostly non-critical defects, but still impacted overall product consistency and required continuous monitoring.

Key observations:

• Most suppliers maintained stable quality performance
• A small number of materials showed repeated issues, indicating the need for targeted supplier improvement
• Batch variation remained a key factor affecting quality stability

3. Finished Product & Production Quality

Finished product inspections from January to March indicated:

• Production quality remained generally stable
• No large-scale batch failures occurred
• Minor issues were detected and corrected during internal quality control processes

The production team continued to strengthen:

• Assembly process control
• Functional testing procedures
• Final inspection standards

4. After-Sales Service Analysis

After-sales data for Q1 is as follows:

• January: 9 repair cases, 1 customer feedback
• February: 4 repair cases, 2 customer feedbacks
• March: 11 repair cases, 4 customer feedbacks

Key observations:

• February showed a temporary decrease in repair cases
• March experienced an increase in after-sales cases, requiring attention

Main reported issues included:

• Electrical component faults
• Connection and wiring issues
• Module-level malfunctions

All cases were handled through:

• Component replacement
• Repair and return services
• Technical verification

No recurring critical failure pattern was observed, indicating that overall product reliability remains under control.

5. Improvement Actions (April and Forward)

Based on Q1 performance, the following improvement measures were defined:

1. Enhance incoming quality control
   • Focus on high-frequency defect items
   • Strengthen inspection standards for appearance and key components
2. Supplier management optimization
   • Provide structured feedback to suppliers
   • Require corrective action for repeated issues
   • Improve consistency across batches
3. Production process improvement
   • Reinforce assembly quality control
   • Reduce human-induced defects
   • Optimize testing procedures
4. After-sales data utilization
   • Strengthen linkage between after-sales and quality control
   • Use field data to improve product design and inspection priorities

6. Conclusion

During the first quarter of 2026, Omni Laser maintained stable product quality and controllable defect levels. While minor fluctuations were observed in incoming materials and after-sales cases, no major quality risks were identified.

Moving forward, the company will continue to:

• Strengthen supplier collaboration
• Improve inspection and production standards
• Enhance overall quality management systems

to ensure consistent product performance and customer satisfaction.