Quality Meeting for November to December, 2025

08 December 2025

In December 2025, Omni Laser held the monthly quality meeting to summarize the quality performance of November, review key issues, and plan for continuous improvement in the months ahead. Through cross-departmental communication and detailed data analysis, the meeting focused on enhancing product reliability, strengthening quality control, and improving customer satisfaction.

Content

1. Quality Department

• Incoming Material Qualification Rate:
  The incoming materials in November recorded a 5.07% defect rate, showing a 1.98% increase compared with October

  The main types of defects included structural parts mismatch, wiring harness issues, and cosmetic defects of external parts.

• Finished Product Warehouse Entry:
  All machines underwent full testing before storage, ensuring functional consistency and safety compliance.

• After-sales Repair Statistics:
  A total of 9 repair cases were recorded in November, mainly related to machine display abnormalities and water flow warnings.

2. Purchasing Department

• Certain materials planned for November were not delivered on time, resulting in scheduling pressure and requiring improved communication and supplier management.

3. Sales & After-sales Department

• Customer feedback: 1 formal complaint was recorded in November, involving equipment appearance concerns.

• After-sales follow-up: Each repair case was tracked until completion, ensuring customers received timely and effective solutions.

4. Technical Department

• Addressed several complex after-sales technical questions, including troubleshooting screen-related issues, water circulation diagnostics, and component replacement guidance.

• Provided optimized repair SOPs and preventive recommendations based on November cases.

Case & Omni Action

Feedback

With 24/7 customer support, professional communication, and efficient follow-up troubleshooting, Omni Laser continued to receive positive feedback from global clients for its fast response and responsible service.

Conclusion

1. Continuous Improvement

The rising defect rate in November highlighted the need to strengthen supplier quality control and enhance internal inspection standards. Based on this, the team established corrective actions for key material issues and improved the inspection criteria to prevent recurrence.

2. Cross-department Collaboration

Seamless cooperation between Quality, Technical, Sales, and Purchasing departments ensured that problems were identified and resolved efficiently. This collaborative effort continues to play a crucial role in maintaining stable product quality.

3. Quality Control Enhancement

We will further reinforce incoming material inspections, optimize the finished product testing process, and refine after-sales feedback loops. Our goal is to steadily reduce monthly defect rates and achieve higher product consistency.

Through this December meeting, Omni Laser once again demonstrated its commitment to continuous improvement, team collaboration, and quality first. We will uphold these standards and continue delivering high-quality products and services to our customers worldwide.

Let us continue to work together, stay focused, and strive for excellence.