Quality Meeting for December 2025 to January 2026

On January 8, 2026, Omni Laser held its monthly quality meeting to review quality performance in December 2025, address key challenges, and outline improvement plans for January and beyond. Cross-departmental stakeholders gathered to analyze data, align on corrective actions, and reinforce the company’s commitment to product reliability and customer satisfaction.

1. Quality Department Report

Incoming Material Quality

• Defect Rate: December’s incoming material defect rate reached 2.24%, a 1.61% increase from November’s 0.63%.
• Key Defects: Structural parts from multiple suppliers accounted for most issues, including surface scratches, paint peeling, and dimensional inconsistencies.
• Action: The team will conduct on-site audits of high-risk suppliers and implement stricter incoming inspection criteria for structural components.

Finished Product Warehouse Entry

All completed machines underwent full functional and safety testing prior to warehousing, ensuring compliance with quality standards and reducing post-delivery risks.

After-sales Repair Statistics

• Repair Volume: A total of 15 after-sales repair cases were recorded in December, an increase from November’s 9 cases.
• Root Causes: Display abnormalities, power supply malfunctions, and water circulation issues were the most frequent problems.
• Action: The Technical Department has updated repair SOPs to include proactive checks for high-failure components, and a training session will be held for field technicians in January.

2. Purchasing Department Report

• Supplier Performance: Late deliveries from certain suppliers continued to impact production scheduling. Quarterly performance reviews have been initiated to enforce delivery timelines and quality agreements.
• High-risk Supplier Focus: For suppliers with recurring quality issues, the Purchasing Department will work with Quality to develop a corrective action plan, including penalty clauses for persistent defects.

3. Sales & After-sales Department Report

• Customer Feedback: No formal complaints were recorded in December, but minor concerns about equipment appearance and component durability were raised and shared with relevant teams for preventive action.
• After-sales Follow-up: All 15 repair cases were resolved within the target timeline, with customers reporting high satisfaction with the speed and effectiveness of solutions. Long-term performance of repaired units will continue to be tracked.

4. Technical Department Report

• Troubleshooting Support: The team resolved complex technical issues, including display signal cable failures, power supply module replacements, and water flow sensor recalibrations.
• Preventive Improvements: Based on December’s repair data, design recommendations have been issued to enhance connector durability and improve corrosion resistance in water circulation components.

Case & Omni Action

Conclusion & Action Plan

1. Supplier Quality Enhancement

   • Conduct on-site audits of high-risk suppliers by January 15, 2026.
   • Implement stricter incoming inspection checks for structural parts, with a goal to reduce the defect rate to below 1% by February.

2. After-sales Optimization

   • Roll out updated repair SOPs and technician training in early January to improve first-time fix rates.
   • Establish a monthly review of after-sales data to identify emerging failure patterns and drive design improvements.

3. Cross-department Collaboration

   • Schedule weekly sync meetings between Quality, Purchasing, and Technical teams to address supplier issues and accelerate corrective actions.
   • Launch a joint initiative to refine the finished product testing process, focusing on high-failure components identified in after-sales data.

By focusing on proactive supplier management, enhanced inspection standards, and cross-team collaboration, Omni Laser is committed to driving continuous quality improvement and delivering reliable products to customers worldwide.