Quality Meeting For May 2025

Contents

• Incoming Material Quality – May

• Finished Goods Warehousing – May

• After-Sales Repair – May

• Customer Feedback – May

• Procurement – May

• Incoming Pass Rate Comparison

• Incoming Defect Rate Overview

Incoming Material Quality – May 2025

• Total Received: 2,413

• Accepted: 2,332

• Pass Rate: 96.64%

• Target: 95%

• April Pass Rate: 97.60%

• Change: ▼ 0.96%

Despite maintaining a pass rate above target, the drop from April's performance indicates a potential early-stage issue. The decline aligns with an increase in paint and surface finish problems.

Incoming Defect Rate – May 2025

• Total Defects: 81

• Defect Rate: 3.36%

• April Defect Rate: 2.40%

• Increase: ▲ 0.96%

The increase in defect rate suggests that suppliers may be facing quality control challenges, or that internal inspection protocols may need recalibration. The rising trend over two consecutive months should not be overlooked.

Common Defect Types

Plastic parts remain the dominant contributor to incoming defects, primarily due to surface treatment inconsistencies. Display modules continue to suffer from pixel integrity problems, which could negatively impact end-user perception.

Actions & Recommendations

• Enhanced Inspection Protocols: Increase sampling frequency for high-risk components (e.g., plastic housings and displays).

• Supplier Communication: Request corrective action reports (CARs) from underperforming suppliers, with root cause analysis (RCA) due by mid-June.

• Quality Trend Monitoring: Set weekly reviews for defect rates across top 5 suppliers.

• Supplier Audit Plans: Prepare targeted audits focusing on coating and display testing lines in Q3.

• Training: Internal team refreshers on critical defect criteria to align inspection teams.